Have questions?
We have answers!

Can the SUPERONE Magsafe Phone Grip be used without an Apple iPhone or MagSafe compatibility?

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How can I change my shipping address?

Contact our support team immediately at support@superonemall.com with your new address. If we receive your request before your order enters the packaging stage, we’ll update your details and email you a confirmation.

 

 Note: Address changes may be restricted during high-volume periods (e.g., product launches or promotions).

What if I didn't receive my order or received incorrect items?

What if I didn't receive my order or received incorrect items?

Contact our support team at support@superonemall.com with your order number. We will:

Track & Resend missing orders

Arrange free returns/replacements for incorrect items

 Guarantee: Solutions provided within 24 hours of your email

Will all items in my order arrive together?

Your order may ship in multiple batches based on inventory availability (e.g., if some items require transfer). You’ll receive  separate shipment notifications with tracking for each batch.

How do I cancel my order?

Email support@superonemall.com immediately with your order number and reason.