Effective Date: October 26, 2023

SUPERONE ("we," "us," or "our") is committed to ensuring equal access and usability of our website superonemall.com for all users, including individuals with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously improve the accessibility of our digital experience.

Our Commitment

We believe the internet should be an inclusive and barrier-free platform. To uphold this commitment, we:

  • Integrate accessibility into website design and development processes.
  • Conduct regular audits to identify and remediate accessibility barriers.
  • Provide multiple channels for accessibility feedback.
  • Train our team on accessibility best practices.

Current Accessibility Measures

To enhance accessibility, we have implemented:

  1. Text Alternatives: Descriptive alt text for all meaningful images.
  2. Keyboard Navigation: Full operability using keyboard-only controls (no mouse required).
  3. Clear Structure: Semantic HTML headings (

    -
    ) and ARIA landmarks for screen reader compatibility.
  4. Color Contrast: Minimum 4.5:1 text-to-background contrast ratio (WCAG AA standard).
  5. Resizable Text: Support for browser zoom up to 200% without loss of functionality.
  6. Form Labels: Explicit associations for all form fields.
  7. Video Captions: Closed captions for promotional/tutorial videos (where applicable).
  8. Skip Navigation Link: "Skip to Content" link at page top for direct access to main content.

Technical Compatibility

This site is optimized for compatibility with major assistive technologies, including:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnifiers (ZoomText)
  • Speech recognition software (Dragon NaturallySpeaking)
  • Keyboard navigation tools

Known Limitations

While we continuously improve, some areas may have limitations:

  • Third-Party Content: Widgets, maps, or social media plugins may have accessibility constraints.
  • Legacy Documents: Older PDFs/files may lack proper structural tagging.
  • User-Generated Content: Customer-submitted images/reviews may miss alternative text.

We actively address these issues. If you encounter barriers, please report them below.

Feedback & Assistance

Your experience matters! Contact us immediately if you:

  • Cannot access any content/feature
  • Encounter usability challenges
  • Have suggestions to improve accessibility

Contact Options:

  • Accessibility Hotline: +1  909-489-0832
  • Email: accessibility@superonemall.com

Response Time: We acknowledge feedback within 5 business days and provide resolution updates.

Formal Complaint Procedure

If unsatisfied with our accessibility resolution:

  1. Submit detailed concerns via above channels.
  2. Our Accessibility Coordinator investigates and responds in writing within 10 business days.
  3. Unresolved issues may escalate to a third-party assessment at our expense.
  4. Implement mutually agreed solutions (e.g., fixes, alternative access).

Alternative Access Methods

If you cannot use our website due to barriers, we offer:

  • Phone Orders: Call +1  909-489-0832 for assisted purchasing.
  • Email Support: Request catalogs/order help via support@superonemall.com

Continuous Improvement

We advance accessibility through:

  • Quarterly Audits: Automated scans (WAVE, axe) + manual testing.
  • User Testing: Regular sessions with participants with disabilities.
  • Team Training: Mandatory WCAG training for developers/content creators.
  • Policy Reviews: Annual updates to this statement with progress reporting.

Legal Compliance

This statement aligns with:

  • Americans with Disabilities Act (ADA) Title III
  • Section 508 of the Rehabilitation Act (if applicable)
  • WCAG 2.1 Level AA (international standard)